What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is [FCA number]. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Dubbers Sports Ltd is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.dubberssportsvws.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Dubbers Sports Ltd is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01484846467
  • Post: Dubbers Sports Ltd, Clay Lane, Slaithwaite, Huddersfield, West Yorkshire, HD7 5BG
  • Email: sales@dubberssportsvws.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

I honestly couldn’t be happier with my experience at Dubbers Sports. From the first time I contacted them, they were friendly, helpful and made the whole process feel easy and straightforward. The car was exactly as described and even better in person. It was clearly prepared to a very high standard, and you can tell they take pride in the cars they sell. There was no pressure at any point, which made the whole experience even better. I’m absolutely delighted with the car and the service I received. I would definitely recommend Dubbers Sports to anyone looking for a quality performance car. I’ll certainly be using them again in the future. ⭐⭐⭐⭐⭐
— Refurb Rims
Thanks to Pete and the team for the excellent service this week. I’ve used other garages in the past but never been kept up to date with what’s happening like I did with Dubbers. Would definitely recommend and will be back, even if it means queuing on the M62 from Leeds, well worth it. 5/5 ⭐️⭐️⭐️⭐️⭐️
— Mark Waters
I came down with a slight scrape on my car and it was sorted there and then for me, with lovely staff who were very accommodating
— Molly Mcmahon
Having been a long time follower of Dubbers Sports. I decided to purchase, what was my ‘dream spec’ of a MK1 Audi TT. Sadly at the last minute, due to my wife’s ill health, I had to walk away from the purchase and to say I’m gutted is an understatement. But throughout all of the discussions, Peter was fantastic. He is very knowledgeable and passionate about his cars and I will hopefully return to them as soon as possible and finally secure the car I’ve been looking for. Dubbers Sports really are a great business to deal. Highly recommended.
— Steve Brill
Bought my Leon fr from this company- no dodgy sale man just left to look round the car -it was inside clean well presented - I didn’t feel pressured and ended up buying the car many thanks to the team there
— Theresa Hood (Lisa & Theresa)
Sold My Audi TT Mk1 V6s To Dubbers Sport, Very Happy They Have Gone To A Super Company Where They Will Be Restored, Big Thankyou To Pete And His Team, All The Best David
— david attwood
Great experience buying from Dubbers. Thanks to the team for the quick turn around.
— Sam Phillips
5 Star service from start to finish. Dubbers Sports recently purchased my audi tt with true professionalism. Excellent communication ,a flawless purchase. When I'm in the market next time I will definitely be getting in touch with Peter. It's been a pleasure.
— Damian Wood
What an excellent service! My beloved Audi s line TT needed some valuable care attention and it was time to cut loose. Who better than to pass this to Pete and Shamim at Dubbers sports. These guys are experts as Audi / VW specialists for refurbishing user cars. Pete offered a good price for taking my 2010 model to take out of my hands and which will now be refurbished to its original spec for somebody else to purchase and enjoy driving. The exchange and transaction / bank transfer was very smooth. No messing about. Very friendly set up. I would ultimately recommend Dubbers over any garage for anyone considering an Audi or other sports types sale or purchase. These guys also consider repairs/ solutions and very local to Huddersfield based in Slaithwaite and easy to find. Thanks guys.
— Samaina Singh
Bought a car from me. Came and collected it. Professional, no messing about. Special thanks to Pete for making selling the car a smooth experience. Cheers
— James Fryer
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